Policies

PAYMENT

All prices are listed in Canadian Dollars. Checkout is displayed and processed in Canadian dollars, regardless of which currency is selected while browsing the website. Lumitus accepts payments from all major credit cards as well as PayPal payments, Apple Pay and Google Pay. Order total is charged to your credit card in Canadian Dollars.

 

PROCESSING

Orders are shipped Monday to Friday, within 3 business days of when they are placed. Orders are not shipped during weekends or national holidays. Orders placed during holidays or particularly high volume times may take slightly longer to process. Once the order is ready to be shipped, a confirmation email with a tracking number will be sent. Please ensure that your shipping address is correct when placing your order, as we cannot reroute packages. Orders may not be modified or cancelled after being placed. Lumitus reserves the right to refuse or cancel any orders.

 

RETURNS

Lumitus accepts returns of full priced goods within 14 days of the delivery date. To return items send an email to info@lumitus.com with 'Return Request' as the subject. You will be provided with a return form which must be included with your returned items. Please note that items returned to us without a return form will be refused and sent back to you at your cost. Items you wish to return must be unused and in perfect condition, with tags attached. Returns may be refused and sent back to you at your cost if found to be in unsatisfactory condition. Buyer is responsible for all shipping costs incurred during return process. Please note that original shipping costs are non refundable as the amount has already been paid to the shipping company and will be deducted from your refund. Customs charges or taxes on international returns cannot be compensated by Lumitus. Discounted items and items purchased with a sale offer are final sale and cannot be returned. By ordering from our site, you accept these conditions of sale.